RETURNS & EXCHANGES
Due to the fragile nature of my designs all sales are final. Please be sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.
It is very important to me that you are happy with your order, please contact me with any questions or concerns and I will work to make it right.
Ready to ship designs will ship within 3 business days. You will be emailed tracking information when your order is on its way.
All items ship via USPS. Shipping time can vary, generally it takes 2-5 business days for delivery with the US. In rare ocasions delivery times may take longer. Expedited shipping, signature confirmation, or alternative mail carriers are available upon request, please contact me to discuss.
*Seller is not responsible for incorrect addresses, lost, or stolen packages. If a package is returned due to incorrect address a refund will not be granted and a “re-ship” fee will occur. In the rare case a package is lost or damaged a replacement or refund may be granted. If your art piece is damaged please contact me within 5 business days of receiving your package. Please be sure to include photos of the damaged item and package condition. Returning the damaged item will also be required. If mail theft is a concern in your area, please contact me to add signature confirmation. Refunds will not be granted due to mail theft.
**International orders: Shipping costs and times vary, please contact me email@example.com for a quote. Customer is responsible for any or all customs or import fees. The amount and types of duties (if any) vary from country to country, information about customs may be obtained by contacting your local post office. Customs officials may open and examine package contents, if this happens it will be resealed and have an official stamp. In rare case customs delays can occur, you can contact your local post office for inquires.
Please read item descriptions carefully. As with any online purchase it can be difficult to tell the actual size and color of items, refer to listing description for these details as all sales are final.
Measurements are listed as width verses height. The width is the widest point, which is usually the wood piece. For most designs a few inches of wood will show on each side of the tapestry, in other words the yarn width will be smaller. For example if the art piece is 48”x32”, the wood dowel is 48” across and the tapestry is 32 inches long, from top to bottom.
SCREEN COLOR DISCLAIMER:
The color you see on your screen can differ in person depending on factors such as your screen pixel settings, type and age of screen, amount of light, etc. I take my photos in bright natural light and do my best to provide accurate photos, however I am not able to control one's screen settings. Please refer to item listing for a color description and feel free to reach out if you would like more to know more details or clarifications.